Perishable Items are shipped via FedEx/UPS Priority Overnight (1 day). For Non-perishable Items you may select FedEx/UPS Ground delivery service (3 - 7 days). If you decide to combine perishable and non-perishable items from your order in one shipment, the entire order will be classified as perishable. The customer must be available at the shipping address to sign for the package. Otherwise, perishable items may spoil at customer's expense.
Shipping cost is calculated live by item weight straight from Fedex or UPS shipping rate table.
PLEASE EXAMINE YOUR ORDER UPON RECEIPT.
IMPORTANT: For claims, returns or credits, arrangements must be made with an gourmetfoodideas.com's representative within 24 hours of receipt of goods. Unfortunately, we cannot refund any fully consumed or discarded items. All products must be returned in original packaging with refrozen ice packs. Please
call us the same day you received the shipment, so that we can
resolve the issue immediately or please email our Customer Service
for instructions
before returning any items. Customers must have an RA number before
returning a purchase.
If your package has arrived damaged or tampered with, please contact the carrier (UPS or FedEx) and our Customer Service Department. Any delay in contacting the carrier and our Customer Service Department makes it more difficult to file a claim. Please keep ALL packaging and items EXACTLY AS THEY ARRIVED.
Order Cancellation and Refusal
If goods are cancelled before they have been shipped (usually less than 12 hours from order placement), the order is cancelled and no charges are applied to the customer. If items have been shipped at the time of cancellation, item will be considered a return and our return policy listed here will apply. If you need to cancel an order please email us
If package is refused at the time of delivery the same policy above applies.
Contact Us
GourmetFoodIdeas.com customer service representatives are readily available to serve you during East Coast business hours, 9am to 5pm, EST. You can email us here for product information or technical assistance.
|
Categories
